Average Reviews:
(More customer reviews)Although I have no way of knowing whether this product works or not, I can say that it has not worked with my computer yet. I can say that it is useful for keeping papers from blowing off of my desk.
Belkin claims that this adapter is universal. It's universal because even though it doesn't come with the correct adapter tip for your computer right out of the box, all you have to do is go to Belkin's website, put in your serial number and the type of computer that you own and Belkin sends you the tip. Couldn't be easier.
I tried this and failed miserably. Belkin directs you to its tip wizard to find the appropriate tip for your computer. Although I own a relatively popular brand of business laptop, my computer model was nowhere to be found. To fix this, Belkin requires that you email them your computer model number and then a week later they send you the tip number. I did this and about a week later I got the correct tip information delivered right to me. At this point, it had only been two and a half since I ordered the power adapter. Consequently, I am not pissed at this point.
The next step is to get your serial number and plug it into the Belkin website. This caused me some problems. Unlike every other product ever made in the history of time, the serial number for the adapter is taped to the inside of the instruction manual and is not located on the item itself. I thought this was weird, but not a problem so long as I eventually got the serial number. I was relieved after having found out where to look for the serial number. When I opened the instruction manual, however, I found there was no serial number. I called Belkin.
The support people that I talked to were very nice and helped as best they could. I was surprised at this considering my experience with other tech companies. The rep I talked to immediately whipped out a new serial number and laid it on me. I was surprised at how quickly he was able to produce a new serial number for me. According to the rep I was not the only caller to Belkin regarding a missing serial number. According to him, this is a common problem with this this particular device. I asked why the serial number was not on the adapter itself like everything else I have ever owned, but he could not give me an answer. He offered to get me a engineer, but I declined because I am busy and important.
The rep told me that he had placed an order for my tip and that it should arrive in a couple weeks. At this point all of the legwork involved with getting a spare power adapter for my computer was leaving mildly miffed, but not overtly angry.
One month later (today), I had not received my tip. I was wondering where it was so I called Belkin. Again, I very quickly got a nice rep who seemed like she was doing everything she could to help me out. According to her there was no problem. The rep I had spoken with earlier had forgotten to complete my tip order. All she had to do was submit it and i would receive my tip in a couple weeks. She must have been talking to me during a profound moment of clarity on the fallibility of man because this did not make me even slightly more irritated. I was still just a little miffed.
I was getting ready to get off of the phone with the rep when she offered to check on the availability of the tip for me. Despite my aforementioned business and importantness, I let her check. When she came back on the line she told me that the tip was back-ordered and that they were due in stock in the middle of February (2.5 months from now and four months after I added this product to my cart). I got pissed.
Maybe this thing works great. I have no way to tell. I'll let you guys know in the middle of February. Maybe I will have calmed down by then.
3/17/09 Update: It is the middle of March and my tip is nowhere to be found. Looks like my warranty will be up by the time I get a chance to see if this thing works. Very clever, Belkin.
3/17/26 Update: I got two tips in the mail today and the adapter seems to work great. If it lasts more than a month, I might change my rating.
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