USB Cable for Garmin GPS Units Review

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(More customer reviews)Having read, from product reviews regarding the Garmin nuvi 1350T, about the importance of obtaining the correct `USB data cable,' I included an order for a `Garmin 1350T USB data cable' when ordering the previously mentioned Garmin unit. The first order of business when setting-up the nuvi 1350T was product registration and software download, so I attempted to connect to a PC running Windows 7 and encountered an error message that, in effect, said "whatever you've connected to the USB port is not recognized .and isn't going to work." After several unsuccessful attempts through device manager to connect with this machine, I moved the operation to a PC running XP Pro. At first, XP saw the device and recognized it as a GPS unit of unknown origin. Then, after running Garmin's updated USB drivers, the XP machine gave me the same response as the Windows 7 machine. Utilizing device manager, I tried rolling back the drivers, uninstalling the drivers, and several different sequences of re-installing drivers while the device was either connected or not connected, all to no avail. Finally, six hours later, having exhausted all options in both the Garmin and Microsoft knowledge base, I tried using the USB cable from my digital camera, a suggestion made by my wife early on. Instantly, XP recognized the USB device as a Garmin GPS unit, identified the model number, and loaded the drivers.
I sent an email to Eforcity explaining this problem, and received the following response:
"Thank you for your recent inquiry with us on Amazon.com.
To return the item back, please fill out the form below, print it and have it attached with your return product to:
P.O. BOX 1368
ARCADIA, CA 91077-1368
**** RETURN FORM ****
Please include all of the following information in the returned package:
1. Invoice number:
2. Recipient's Full Name:
3. Phone Number:
4. Email Address:
5. Item / Order Number(s):
6. Item(s) Received:
7. Brief Reason for Return:
Please state whether you would like a refund or replacement. Once we receive your return item(s), we will process your order within 2-3 business days. You will be notified through email on the status of your exchange/refund."
There was no `form' attached.
So my advice is: Order the proper USB cable from Garmin or Nikon or other company more familiar with the requirements for a `data cable' than Eforcity..

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